What is your return/exchange policy?

At VisionExpress.pro, we guarantee that all of our products are 100% authentic and include, at no charge to you, a protective eyeglass case, cleaning cloth, and a full 100-day exchange/ return policy with a full 365-day warranty against all manufacturers' defects.

100% No-Risk Satisfaction Guarantee

Our 100% No-Risk Satisfaction Guarantee means that you can trust VisionPros to deliver high quality, authentic BRAND NAME eyeglasses to you. If for any reason you are not fully satisfied with your new eyeglasses, we offer a 100-day Exchange or Refund Policy that begins when you receive your glasses.

Please note:

  1. All returns are inspected upon arrival. Exchanges and refunds will be issued when it is deemed the returned product is unused and in its original condition, with all the original packaging intact.
  2. Please ensure that product is returned via "signed for delivery" and a certificate of posting is obtained. We do not accept liability for any product that incurs damage in transit during the exchange process, so please ensure that both the packaging and delivery method are secure.
  3. When we re-ship an exchanged product, the cost of re-shipping is an additional fee to be paid by the customer.
  4. The shipping charges of your original order are non-refundable.

VisionPros’ 365-Day Warranty Policy for Glasses and Sunglasses

VisionPros stands behind the exceptional quality provided by the world's best brands. With most brands, the manufactures' warranty will be available worldwide. For others the official warranty may not be available in your country due to brand policies and agreements. In this case, we offer our own exclusive 12-month warranty against all manufacturers' defects* without exception. We strive to efficiently resolve defect issues by offering replacements or replacement parts free of charge within that 365 Day period. Note that damage to frames or lenses caused by general daily wear is not covered by this guarantee.

*Manufacturers' defects: refers to defects arising from the manufacturing process usually refers to defective hinges, welding points, discoloring, etc. These DO NOT include damage from ‘wear and tear’ usage, or harm arising from product misuse or accident.

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